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Professional Allied Health Phone Answering Services

Streamline patient communication  with our allied health answering service. We manage your calls, so you can focus on what matters most—your patients’ wellbeing.

Professional Patient Interaction

Efficient Appointment Management

After-Hours Support Available

These Allied Health Practioners Trust Our Answering Service

Allied Health Answering Service

Are You Struggling to Manage Patient Calls?

Are you missing patient calls while treating others? Many allied health professionals juggle patient care and incoming inquiries, leading to scheduling conflicts and potential client loss. This can negatively affect your clinic's growth and patient satisfaction.

Virtual HQ provides 24/7, 365-day professional answering services for audiologists, dieticians, podiatrists, naturopaths, speech therapists, OTs, osteopaths and other such allied health clinicians. Our trained receptionists handle calls, manage appointments, and address patient queries, ensuring seamless communication. Focus on delivering quality care while we enhance your practice's efficiency and patient experience.
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WHY Virtual HQ

Here's Why Allied Health Practitioners Choose Virtual HQ

Professional Patient Interaction

We understand the importance of patient care. Our team handles inquiries with professionalism and compassion.

24/7 Appointment Management

Schedule and confirm appointments using your practice management software. We help reduce no-shows and keep your clinic's calendar organised.

Urgent Call Prioritisation

We follow your protocols to identify urgent patient matters quickly, ensuring timely responses when it matters most.

Privacy - Compliant Call Handling

Our receptionists are trained in Australian privacy regulations, ensuring patient information is handled securely.

Customised Practice Information

We provide accurate details about your services and hours to callers, enhancing communication and patient satisfaction.

Streamlined Patient Communication

Timely responses to inquiries (e.g. Medicare rebates, health fund benefits) improve the overall patient experience, allowing you to focus on care delivery.

Improve Patient Care with Better Call Management!

Enhance your allied health practice's communication with Virtual HQ's answering service. Start your free 7-day trial and experience seamless patient interactions.
24/7 Answering Service
Australian Receptionists
No Lock in contract
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TESTIMONIALS

What Our Clients Say

We have been with Virtual HQ for a year now and cannot speak highly enough about your answering service. The girls are always prompt, professional and take the information we request. Having a 'receptionist' gives our business that next level of professionalism we wanted without the overhead. Do your business a favour and call the Virtual HQ team today.
Linda Cartella - Business Manager, Brisco Roofing
You have been excellent to deal with - competent, efficient and professional.The 24 hour service you provide is cost efficient, and has enabled us to have high quality 'real person' engagement with our customers, ensuring we convey a high level of professionalism to the market. In the real estate business, the first point of contact with potential new customers is always critical.
Peter J Cahill - Managing Director, Domain Hill Property Group
Our Smart Group uses your reception and premium office services in most Australian states. We find it a very effective way to ensure that calls and correspondence for Smart Group companies are handled consistently on a nation-wide basis. Changes within the group, as companies are added or new operating locations established are easily dealt with and online access to receptionist scripts enables immediate changes to be made toreflect new activities.
James Kelaher - Director, Smartnet
The Virtual Receptionist Live Answering Service is an invaluable asset to my business. Running a small business means you have to wear lot of hats. Your service has allowed me to take back control of my incoming calls. I found myself losing up to two hours a day with phone call interruptions. Now I can quickly scan my email messages and choose how and when I respond. My clients are always impressed with the service and often comment on how professionally their calls are answered.
Tim Donovan - Director / Support, Real Advantage Solutions
You continue to be a great addition and support to our business. The ability to have the phone answered professionally whilst giving our staff the freedom to be away from the office on other income generating ventures is fantastic. I do not know of a better system. Keep doing what you are doing!
Ross McCorkell - Director, FHG Healthcare and Commercial Furniture
I am extremely happy with the service as I do not have a full time receptionist. So the beauty of your Live Answering Service, given I travel a lot is that it is not location specific so I can receive my calls and messages where ever I am.
David Patmore - Director, Vision Training International
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HOW IT WORKS

How Our Allied Answering Service Works

Step 1

Free Trial

Experience our service with a risk-free 7 day free trial
Step 2

Activate

Quickly set up your account and start benefiting from our phone answering
Step 3

Set Up

We customise our service to fit your practice's unique requirements.
Step 4

Divert

Divert your calls to us, ensuring every patient receives prompt attention.
Step 5

Upgrade

Easily scale your plan as your practice grows and patient demands increase.
Step 1

Free Trial

Experience our service with a risk-free 7 day free tiral
Step 2

Activate

Quickly set up your account and start benefiting from our phone answering
Step 3

Set Up

We customise our service to fit your practice's unique requirements.
Step 4

Divert

Divert your calls to us, ensuring every patient receives prompt attention.
Step 5

Upgrade

Easily scale your plan as your practice grows and patient demands increase.
about virtual hq

20 Years of Supporting Allied Health Professionals

Virtual HQ is proudly led by Mike and Emma Davison, a father-daughter team with over 20 years of combined experience. With Mike’s business expertise and Emma’s background as a physiotherapist, we deliver tailored solutions that truly understand the needs of allied health professionals.

Our expert call handling and virtual reception services have helped numerous Australian allied health practices enhance patient care and streamline operations. Emma’s insights from her time in practice ensure our services align with the challenges and demands faced by allied health professionals.

Learn More About Virtual HQ

fAQs

Frequently Asked Questions About Our Allied Health Answering Service
Are calls answered by Australian receptionists?

Yes, if you are on a My Diary/ My Assistant Plan then all calls are handled by professional Australian receptionists. On other plans, we also provide overflow support to ensure fast response times, even during busy periods.

Can you manage appointment scheduling for my clinic?
Absolutely! Our diary management service can integrate with your practice management software to book, reschedule, or cancel patient appointments directly into your system, ensuring seamless scheduling.
Do your receptionists have specialised knowledge of allied health practices?
Yes, our specialists are well-versed in Medicare rebates, HICAPS benefits, and cancellation policies, allowing us to handle patient enquiries with expertise and accuracy.
Can your service handle after-hours calls for our allied health practice?
Yes, we offer 24/7 call answering. After-hours calls can be managed according to your specifications, whether that's taking messages or forwarding urgent calls.
Can you assist with patient intake and fee enquiries?
Yes, we can gather essential patient information before their first visit, manage fee-related questions, and provide information on specialist services offered by your clinic.
See More FAQs

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Contact us

Please fill in your details below, and we'll reply as soon as possible. If you have any questions about our allied health answering services, please call us on 1300 885 830.
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