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Professional Construction Answering Service For Builders & Trades

In the fast-paced construction industry, clear communication is critical. From coordinating with your team to managing client inquiries and job quotes, our answering services ensure your operations run smoothly and efficiently.

On-Site Call
Support

Flexible Scaling for Busy or Quiet Times

24/7 Emergency Response

These Companies Trust Virtual HQ To Answer Their Phones

Construction Answering Service

Finding It Hard To Handle Calls Whilst Keeping Your Projects On Track?

Many construction professionals struggle to balance project work and incoming inquiries, resulting in missed opportunities and frustrated customers. This can hinder your business growth and damage your reputation.

Whether you are a builder, architect, painter, or any other trade affiliate with the construction industry, we can answer your calls 24/7, even if it's only for overflow class when you or your team are unavailable. 

At Virtual HQ, we provide expert construction answering services designed to meet the unique demands of your industry. Our professional receptionists handle calls and capture valuable leads, ensuring no opportunity is overlooked. Let us enhance client satisfaction while you focus on delivering quality projects and growing your business.
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WHY Virtual HQ

Why Choose Virtual HQ To Be Your Construction Answering Service

On-Site Call Support

Stay focused on your projects while we expertly handle all incoming calls, ensuring no opportunity is missed and your clients feel valued.

24/7 Emergency Response

Around-the-clock support ensures urgent matters are handled immediately, following your protocols to deliver timely and effective responses.

Quote Request Handling

Streamline your workflow with our professional team gathering detailed project information, enabling faster, more accurate quoting.

Lead Management and Qualification

We don’t just capture inquiries - we qualify leads to provide you with actionable opportunities, helping you grow your business even when you are on site and busy.

Flexible, Scalable Support

Whether it’s peak construction season or a slower period, our solutions are designed to fit your needs and budget. Move up or down plans or cancel at any time.

Enhanced Professional Image

Impress clients and partners alike with consistent, reliable call handling that positions your business as organised, professional, and responsive.

Are Your Ready To Put Virtual HQ To The Test?

Keep your projects on track with our construction-specific answering service. Let us take your calls while you keep working!
24/7 Answering Service
Australian Receptionists
No Lock in contract
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TESTIMONIALS

What Our Clients Say

We have been with Virtual HQ for a year now and cannot speak highly enough about your answering service. The girls are always prompt, professional and take the information we request. Having a 'receptionist' gives our business that next level of professionalism we wanted without the overhead. Do your business a favour and call the Virtual HQ team today.
Linda Cartella - Business Manager, Brisco Roofing
You have been excellent to deal with - competent, efficient and professional.The 24 hour service you provide is cost efficient, and has enabled us to have high quality 'real person' engagement with our customers, ensuring we convey a high level of professionalism to the market. In the real estate business, the first point of contact with potential new customers is always critical.
Peter J Cahill - Managing Director, Domain Hill Property Group
Our Smart Group uses your reception and premium office services in most Australian states. We find it a very effective way to ensure that calls and correspondence for Smart Group companies are handled consistently on a nation-wide basis. Changes within the group, as companies are added or new operating locations established are easily dealt with and online access to receptionist scripts enables immediate changes to be made toreflect new activities.
James Kelaher - Director, Smartnet
The Virtual Receptionist Live Answering Service is an invaluable asset to my business. Running a small business means you have to wear lot of hats. Your service has allowed me to take back control of my incoming calls. I found myself losing up to two hours a day with phone call interruptions. Now I can quickly scan my email messages and choose how and when I respond. My clients are always impressed with the service and often comment on how professionally their calls are answered.
Tim Donovan - Director / Support, Real Advantage Solutions
You continue to be a great addition and support to our business. The ability to have the phone answered professionally whilst giving our staff the freedom to be away from the office on other income generating ventures is fantastic. I do not know of a better system. Keep doing what you are doing!
Ross McCorkell - Director, FHG Healthcare and Commercial Furniture
I am extremely happy with the service as I do not have a full time receptionist. So the beauty of your Live Answering Service, given I travel a lot is that it is not location specific so I can receive my calls and messages where ever I am.
David Patmore - Director, Vision Training International
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HOW IT WORKS

How Our Construction Answering Service Works

Step 1

Free Trial

Put our phone answering to the test with a 7 day free trial
Step 2

Activate

Sign up and activate your account in just minutes
Step 3

Set Up

Provide key details so we can customise your call handling
Step 4

Divert

Divert your phone to us for seamless call management
Step 5

Upgrade

Easily adjust your plan as your business grows or changes
Step 1

Free Trial

Put our phone answering to the test with a 7 day free trial
Step 2

Activate

Sign up and activate your account in just minutes
Step 3

Set Up

Provide key details so we can customise your call handling
Step 4

Divert

Divert your phone to us for seamless call management
Step 5

Upgrade

Easily adjust your plan as your business grows or changes
about virtual hq

Your Trusted Partner In Business Communication

Virtual HQ is led by Mike and Emma Davison, a father-daughter team with over 20 years of combined experience. With Mike’s expertise in business management and Emma’s knowledge of modern communication systems, we deliver tailored solutions to meet the unique challenges of the construction industry. From managing project inquiries and coordinating schedules to maintaining seamless communication on and off-site, our services are built to keep your business running smoothly.

Our team has helped Australian construction firms enhance client relations and streamline operations through professional call handling. With Virtual HQ, you can focus on delivering outstanding projects while we ensure your communication runs smoothly and efficiently.

Learn More About Virtual HQ

fAQs

Frequently Asked Questions About Our Construction Answering Service
How does your construction answering service work?
Our professional receptionists handle your calls, manage inquiries, and schedule appointments, ensuring smooth communication while you focus on your projects.
Can you handle after-hours or emergency calls?
Yes, we provide 24/7 support and follow your specific protocols to prioritise and escalate emergency calls promptly.
Will my calls always be answered in Australia?
The majority of calls are answered by our Australian team, with overflow support from our global offices to ensure fast response times.
Can you manage job inquiries and quote requests?
Absolutely! We capture essential details from potential clients, qualify leads, and send them directly to you for faster quoting.
Is the service flexible during busy periods?
Yes, our plans are scalable, allowing you to adjust support during peak construction seasons or slower periods as needed.
See More FAQs

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Contact us

Please fill in your details below, and we'll reply as soon as possible. If you have any questions about our construction answering services, please call us on 1300 885 830.
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