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Never Miss A Service Call With Our HVAC Answering Services

Boost Customer Satisfaction and Streamline Operations with Professional Call Management for HVAC Companies—We Handle Your Calls While You Focus on Delivering Quality Services

Seasonal Call Volume Management

Efficient Appointment Scheduling

24/7 Emergency Response

These Businesses Trust Virtual HQ To Answer Their Phones

HVAC Answering Service

Are You Missing Service Calls During Peak Seasons?

Are you overwhelmed by the surge in calls during extreme weather? Many HVAC businesses struggle to keep up, leading to missed service requests, frustrated customers, and lost revenue. This can harm both your reputation and your business growth.

Virtual HQ helps HVAC businesses stay on top of their customer communication. Our professional receptionists manage your calls, book appointments, and handle emergency dispatches, ensuring no opportunity slips through the cracks. Focus on delivering quality heating and cooling services while we take care of your customer communication at low cost on a month to month basis, cancel any time.
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WHY Virtual HQ

See Why Virtual HQ Is The Cool Choice For HVAC Business Support

24/7 Emergency Call Management

Ensure your customers receive immediate attention with our around-the-clock support for after-hours and urgent service requests.

Flexible Support for Seasonal Demand

Handle peak season call surges effortlessly — our team scales support to manage increased volumes while maintaining efficiency.

Hassle-Free Appointment Scheduling

We seamlessly manage your service appointments and follow-ups, keeping your schedule organised and your customers happy.

Customer Inquiry Support & Assistance

Provide your customers with accurate information about your services and pricing, enhancing trust and satisfaction.

 

Cost-Effective Reception Solution

Save on staffing costs with our flexible service, ensuring professional call handling during both busy and quieter periods.

 

Professional Image and Reliability

Deliver a polished and reliable impression with every call, reflecting your expertise and commitment to quality service.

Ready to Handle Peak Season Calls Without the Stress?

Keep your cool with our HVAC answering service. Start your free 7-day trial and see how we can help manage your busy periods.
24/7 Answering Service
Australian Receptionists
No Lock in contract
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TESTIMONIALS

What Our Clients Say

We have been with Virtual HQ for a year now and cannot speak highly enough about your answering service. The girls are always prompt, professional and take the information we request. Having a 'receptionist' gives our business that next level of professionalism we wanted without the overhead. Do your business a favour and call the Virtual HQ team today.
Linda Cartella - Business Manager, Brisco Roofing
You have been excellent to deal with - competent, efficient and professional.The 24 hour service you provide is cost efficient, and has enabled us to have high quality 'real person' engagement with our customers, ensuring we convey a high level of professionalism to the market. In the real estate business, the first point of contact with potential new customers is always critical.
Peter J Cahill - Managing Director, Domain Hill Property Group
Our Smart Group uses your reception and premium office services in most Australian states. We find it a very effective way to ensure that calls and correspondence for Smart Group companies are handled consistently on a nation-wide basis. Changes within the group, as companies are added or new operating locations established are easily dealt with and online access to receptionist scripts enables immediate changes to be made toreflect new activities.
James Kelaher - Director, Smartnet
The Virtual Receptionist Live Answering Service is an invaluable asset to my business. Running a small business means you have to wear lot of hats. Your service has allowed me to take back control of my incoming calls. I found myself losing up to two hours a day with phone call interruptions. Now I can quickly scan my email messages and choose how and when I respond. My clients are always impressed with the service and often comment on how professionally their calls are answered.
Tim Donovan - Director / Support, Real Advantage Solutions
You continue to be a great addition and support to our business. The ability to have the phone answered professionally whilst giving our staff the freedom to be away from the office on other income generating ventures is fantastic. I do not know of a better system. Keep doing what you are doing!
Ross McCorkell - Director, FHG Healthcare and Commercial Furniture
I am extremely happy with the service as I do not have a full time receptionist. So the beauty of your Live Answering Service, given I travel a lot is that it is not location specific so I can receive my calls and messages where ever I am.
David Patmore - Director, Vision Training International
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HOW IT WORKS

How Our HVAC Answering Service Works

Step 1

Free Trial

Experience our service with a no risk  7-day free trial
Step 2

Activate

Sign up and activate your account quickly to get started.
Step 3

Set Up

Provide your preferences so we can align with your needs.
Step 4

Divert

Divert your phone to our team for seamless phone answering.
Step 5

Upgrade

Adjust your plan anytime to match your business's needs.
Step 1

Free Trial

Experience our service with a no risk  7-day free trial
Step 2

Activate

Sign up and activate your account quickly to get started.
Step 3

Set Up

Provide your preferences so we can align with your needs.
Step 4

Divert

Divert your phone to our team for seamless phone answering.
Step 5

Upgrade

Adjust your plan anytime to match your business's needs.
about virtual hq

Serving HVAC businesses for 20 Years

Virtual HQ is proudly led by Mike and Emma Davison, a father-daughter team with over 20 years of experience in professional call handling. Mike’s expertise in business management and Emma’s innovative approach to client communication have shaped our services to meet the unique demands of Austrlaian businesses.

We understand the challenges of managing calls during peak seasons, scheduling appointments, and handling emergency service requests while staying focused on delivering quality heating and cooling solutions. Our team has helped countless Australian HVAC businesses enhance customer communication, streamline operations, and improve efficiency. With Virtual HQ, you can trust that your communication needs are in capable hands, allowing you to focus on growing your business.
Learn More About Virtual HQ

fAQs

Frequently Asked Questions About Our HVAC Answering Service
How does your HVAC answering service work?
Our team handles all incoming calls, including service requests and emergency inquiries, ensuring you never miss a call while you're out solving HVAC issues.
Can you handle after-hours emergency calls for HVAC businesses?
Yes, we’re available 24/7 to respond to urgent heating or cooling emergencies, ensuring your customers get prompt assistance whenever they need it.
Will my HVAC business calls be answered by local receptionists?

Most calls are answered by our Australian-based team. During peak periods, overflow is managed seamlessly by our global offices to maintain fast response times.

 

Can you help with scheduling HVAC service appointments?
Absolutely! We manage service bookings directly in your scheduling system, ensuring efficient coordination for routine maintenance or urgent repairs.
Is the service adaptable to HVAC seasonal demand?
Yes, our flexible plans can scale to meet increased demand during peak seasons, such as extreme weather periods, or adjust during slower months.
See More FAQs

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Contact us

Please fill in your details below, and we'll reply as soon as possible. If you have any questions about our HVAC answering services, please call us on 1300 885 830.
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