Elevate Your Insurance Business with A Professional Answering Service

Improve client satisfaction and streamline communication with our expert virtual receptionist service for insurance agencies and insurance brokers. We handle your calls so you can focus on your client.

Policy Inquiry Management

Claims Assistance Support

Secure Information Handling

free 7 day trial

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These Insurance Specialists Trust Virtual HQ To Answer Their Phones

Insurance Answering Service

Are Missed Calls Hurting Your Insurance Business?

In The insurance industry, every missed call could mean a missed opportunity. Many insurance brokers and agencies struggle to balance client work with answering calls, leading to lost leads and frustrated clients. Over time, this can affect your growth and reputation.

Virtual HQ offers professional insurance answering services designed to meet your business' specific needs. Our experienced receptionists handle calls, qualify leads, and assist with basic policy inquiries, ensuring seamless communication. Let us help you enhance client satisfaction, streamline your operations, and focus on protecting what matters most for your clients.

ENQUIRE NOW

WHY Virtual HQ

Why Virtual HQ Is The Go To Choice For Insurance Businesses

Policy Inquiry Management

We handle basic policy questions with professionalism, ensuring clients receive accurate and timely information.

Claims Assistance

Our team follows your protocols for urgent claims, providing prompt and reliable support to your clients in critical moments.

Appointment Scheduling

We integrate with your calendar to efficiently manage client consultations and policy reviews.

Secure Information Handling

Our trained staff ensure sensitive client data is protected, maintaining trust and confidentiality.

24/7 Availability

Our receptionist can answer your calls after-hours, on weekends or during holiday periods so no client is ever left waiting.

Flexible Suppot

Scale up during busy periods like renewal time without long-term commitments. Our plans are month to month, cancel any time.

Ready To Put Us To The Test?

Try our services for free with a no commitment 7 day free trial and see how we can help grow your business by never missing calls.

24/7 Answering Service

Australian Receptionists

No Lock in contract

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TESTIMONIALS

What Our Clients Say

We have been with Virtual HQ for a year now and cannot speak highly enough about your answering service. The girls are always prompt, professional and take the information we request. Having a 'receptionist' gives our business that next level of professionalism we wanted without the overhead. Do your business a favour and call the Virtual HQ team today.

Linda Cartella - Business Manager, Brisco Roofing

You have been excellent to deal with - competent, efficient and professional.The 24 hour service you provide is cost efficient, and has enabled us to have high quality 'real person' engagement with our customers, ensuring we convey a high level of professionalism to the market. In the real estate business, the first point of contact with potential new customers is always critical.

Peter J Cahill - Managing Director, Domain Hill Property Group

Our Smart Group uses your reception and premium office services in most Australian states. We find it a very effective way to ensure that calls and correspondence for Smart Group companies are handled consistently on a nation-wide basis. Changes within the group, as companies are added or new operating locations established are easily dealt with and online access to receptionist scripts enables immediate changes to be made toreflect new activities.

James Kelaher - Director, Smartnet

The Virtual Receptionist Live Answering Service is an invaluable asset to my business. Running a small business means you have to wear lot of hats. Your service has allowed me to take back control of my incoming calls. I found myself losing up to two hours a day with phone call interruptions. Now I can quickly scan my email messages and choose how and when I respond. My clients are always impressed with the service and often comment on how professionally their calls are answered.

Tim Donovan - Director / Support, Real Advantage Solutions

You continue to be a great addition and support to our business. The ability to have the phone answered professionally whilst giving our staff the freedom to be away from the office on other income generating ventures is fantastic. I do not know of a better system. Keep doing what you are doing!

Ross McCorkell - Director, FHG Healthcare and Commercial Furniture

I am extremely happy with the service as I do not have a full time receptionist. So the beauty of your Live Answering Service, given I travel a lot is that it is not location specific so I can receive my calls and messages where ever I am.

David Patmore - Director, Vision Training International

HOW IT WORKS

How Our Insurance Answering Service Works

Step 1

Free Trial

Try our services risk-free with a 7-day trial

Step 2

Activate

Quickly sign up and activate your account to get started.

Step 3

Set Up

Provide your protocols, call scripts, and scheduling details.

Step 4

Divert

Divert your phones to us for seamless and professional call handling.

Step 5

Upgrade

Easily adjust your plan to match your agency’s growth or peak periods

Step 1

Free Trial

Try our services risk-free with a 7-day trial

Step 2

Activate

Quickly sign up and activate your account to get started.

Step 3

Set Up

Provide your protocols, call scripts, and scheduling details.

Step 4

Divert

Divert your phones to us for seamless and professional call handling.

Step 5

Upgrade

Easily adjust your plan to match your agency’s growth or peak periods

about virtual hq

20 Years Of Supporting Insurance Businesses

Virtual HQ is proudly led by Mike and Emma Davison, a father-daughter team with over 20 years of experience in professional call handling. Mike’s expertise in financial services and Emma’s innovative approach to communication solutions have shaped our services to meet the unique needs of insurance agencies.

We understand the demands of handling claim inquiries, managing client calls, and ensuring clear communication across your agency. Our team has helped countless Australian insurance agencies and brokers enhance client satisfaction, streamline operations, and maintain professionalism. With Virtual HQ, you can focus on delivering exceptional service and protecting your clients’ interests while we handle your communication needs with care and efficiency.

Learn More About Virtual HQ

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Frequently Asked Questions About Our Insurance Answering Service

How does your insurance answering service work?

Our professional receptionists manage calls, assist with basic policy inquiries, schedule appointments, and capture leads, ensuring seamless communication for your agency.

Our receptionists are trained in data protection and privacy laws. We use secure systems and follow strict protocols to protect client information.

Can you handle claim inquiries and emergencies?

Yes, we follow your specific protocols to prioritise urgent claims and provide prompt assistance to your clients when they need it most.

Is client confidentiality maintained?

Absolutely. We adhere to strict data privacy regulations, ensuring all client information is handled securely and confidentially.

Can you integrate with my scheduling tools?

Yes, we can book appointments, consultations, or follow-ups directly into your calendar or CRM system, keeping your operations organised.

Is the service scalable for busy periods?

Definitely! Our flexible plans allow you to scale up support during peak times, ensuring no call or opportunity is missed.

See More FAQs

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Contact us

Please fill in your details below, and we'll reply as soon as possible. If you have any questions about our insurance agency answering services, please call us on 1300 885 830.

We provide premium virtual office and phone answering services across Australia, projecting a professional image to your customers while driving efficiencies and cost savings by ensuring you only pay for what you need

Contact

Virtual HQ
Level 14, 275 Alfred Street
North Sydney, NSW 2060

T: 1300 885 830

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