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Australian Based Virtual Receptionists For Lawyers And Law Firms

Enhance Client Confidence and Streamline Your Practice with Expert Call Handling for Legal Professionals

Confidential
Matter Management

Client Intake
Processing

After-Hours Support Available

These Law Firms Trust Virtual HQ To Answer Their Phones

Legal Answering Service

Is Managing Client Calls Impacting Your Law Firm?

Balancing client calls with casework can be challenging for legal professionals. Many law firms miss important inquiries during court sessions or client meetings, leading to frustrated clients and lost opportunities. Over time, this can harm your practice’s reputation limiting growth.

Whether you are a sole practitioner, solicitor, small, medium or large law firm our professional reception service is perfect for handling your calls 24/7 re matters of family law, property law, immigration law, intellectual property law, criminal or environmental law.

At Virtual HQ we provide legal answering services designed to support your practice. Our experienced receptionists handle calls, screen potential clients, and assist with basic inquiries, ensuring smooth and professional communication. Focus on delivering expert legal counsel while we help improve your practice’s efficiency and strengthen client relationships.
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WHY Virtual HQ

Why Virtual HQ is the Trusted Partner for Legal Practice Communication

Confidential Information Management

Your clients’ trust is paramount. Our team is trained to handle sensitive legal information securely, maintaining the highest standards of confidentiality.

24/7 Availability For Legal Practices

We ensure every call is answered, even after hours, on weekends, or public holidays, so you never miss a client opportunity.

Seamless Client Intake Processing

We gather essential details from new clients, helping you prioritise and focus on cases that matter most.

Effortless Appointment Scheduling

We integrate seamlessly with your calendar to book client meetings, consultations, or court appointments efficiently.

Priority Emergency Call Handling

Urgent legal matters are addressed promptly. We follow your specific protocols to ensure critical calls are escalated immediately.

Cost-Effective Reception Solution

Deliver professional client communication while reducing overhead costs. Our service scales as your practice grows.

Ready to Streamline Your Law Firm’s Communication?

Improve your law firm's efficiency with our legal answering service. Start your free 7-day trial and experience professional call handling.
24/7 Answering Service
Australian Receptionists
No Lock in contract
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TESTIMONIALS

What Our Clients Say

We have been with Virtual HQ for a year now and cannot speak highly enough about your answering service. The girls are always prompt, professional and take the information we request. Having a 'receptionist' gives our business that next level of professionalism we wanted without the overhead. Do your business a favour and call the Virtual HQ team today.
Linda Cartella - Business Manager, Brisco Roofing
You have been excellent to deal with - competent, efficient and professional.The 24 hour service you provide is cost efficient, and has enabled us to have high quality 'real person' engagement with our customers, ensuring we convey a high level of professionalism to the market. In the real estate business, the first point of contact with potential new customers is always critical.
Peter J Cahill - Managing Director, Domain Hill Property Group
Our Smart Group uses your reception and premium office services in most Australian states. We find it a very effective way to ensure that calls and correspondence for Smart Group companies are handled consistently on a nation-wide basis. Changes within the group, as companies are added or new operating locations established are easily dealt with and online access to receptionist scripts enables immediate changes to be made toreflect new activities.
James Kelaher - Director, Smartnet
The Virtual Receptionist Live Answering Service is an invaluable asset to my business. Running a small business means you have to wear lot of hats. Your service has allowed me to take back control of my incoming calls. I found myself losing up to two hours a day with phone call interruptions. Now I can quickly scan my email messages and choose how and when I respond. My clients are always impressed with the service and often comment on how professionally their calls are answered.
Tim Donovan - Director / Support, Real Advantage Solutions
You continue to be a great addition and support to our business. The ability to have the phone answered professionally whilst giving our staff the freedom to be away from the office on other income generating ventures is fantastic. I do not know of a better system. Keep doing what you are doing!
Ross McCorkell - Director, FHG Healthcare and Commercial Furniture
I am extremely happy with the service as I do not have a full time receptionist. So the beauty of your Live Answering Service, given I travel a lot is that it is not location specific so I can receive my calls and messages where ever I am.
David Patmore - Director, Vision Training International
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HOW IT WORKS

How Our Legal Answering Service Works

Step 1

Free Trial

Try our service with a no commitment 7-day free trial
Step 2

Activate

Sign up and activate your account quickly to get started.
Step 3

Set Up

Provide us with your call handling protocols, intake processes, and scheduling needs.
Step 4

Divert

Divert your phone lines to us for seamless call management and client support.
Step 5

Upgrade

Easily adjust your plan to match your practice’s growth or seasonal demands.
Step 1

Free Trial

Try our service with a no commitment 7-day free trial
Step 2

Activate

Sign up and activate your account quickly to get started.
Step 3

Set Up

Provide us with your call handling protocols, intake processes, and scheduling needs.
Step 4

Divert

Divert your phone lines to us for seamless call management and client support.
Step 5

Upgrade

Easily adjust your plan to match your practice’s growth or seasonal demands.
about virtual hq

20 Years Of Supportting Austrlaian Law Firms

Virtual HQ is led by Mike and Emma Davison, a father-daughter team with over two decades of experience in professional call handling. Mike’s expertise in business management and Emma’s innovative approach to client communication have shaped our services to meet the needs of law firms.

We understand the demands of managing sensitive client information, handling urgent legal inquiries, and maintaining professional communication. Our team has supported countless Australian legal practices in enhancing client relationships, streamlining operations, and upholding their reputations. With Virtual HQ, you can focus on providing expert legal counsel while we handle your communication needs with care and precision.
Learn More About Virtual HQ

fAQs

Frequently Asked Questions About Our Legal Answering Service
How does your legal answering service work?
Our professional receptionists manage your calls, screen potential clients, schedule appointments, and assist with basic inquiries, ensuring seamless communication for your firm.
Can you handle urgent or emergency legal calls?

Yes, we follow your specific protocols to prioritise and escalate urgent matters, ensuring timely attention for critical client needs. Whether calls are class action related or require prioritising (e.g. from a judge or a correctional facility) we've got you covered 24/7.

Is client confidentiality maintained?
Absolutely. Our team is trained to handle sensitive legal information securely, adhering to strict confidentiality and data protection standards.
Can you integrate with my firm’s scheduling tools?
Yes, we seamlessly book client meetings, consultations, and court appearances directly into your calendar or CRM system.
Is the service scalable for busy periods?
Definitely! Our flexible plans allow you to increase support during peak times or adjust during quieter periods, ensuring cost-effectiveness.
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Contact us

Please fill in your details below, we'll reply as soon as possible. For any questions about our legal practice answering services, please call us on 1300 885 830.
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