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Professional Answering Services for Physiotherapy Practices

Deliver Exceptional Patient Care and Simplify Your Practice Management with Our Virtual Receptionist Services—Let Us Handle Your Calls While You Focus On Helping Patients Recover

Expert Patient Call Management

Efficient Appointment Scheduling

Customised Care Instructions

These Physio's Trust Virtual HQ To Answer Their Phones

Physio Answering Service

Is Answering Calls Slowing Down Your Practice?

Balancing patient care with handling incoming calls can be a challenge for physiotherapists. Missed inquiries during treatments often result in scheduling conflicts, frustrated clients, and missed opportunities. Over time, this can affect both your practice’s growth and patient satisfaction.

Virtual HQ provides professional answering services for physiotherapy practices. Our experienced receptionists handle calls, book appointments, and assist with patient inquiries, ensuring smooth and reliable communication. Focus on helping your patients recover, and let us enhance your practice’s efficiency and client experience.
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WHY Virtual HQ

Explore Why Virtual HQ Is the Choice To Answer Your Phone Calls

Expert Patient Call Management

We handle patient inquiries professionally, ensuring accurate information relay and enhancing your practice's reputation.

Efficient Appointment Scheduling

We integrate with your calendar to manage patient appointments allowing you more time to see clients and drive excellent patient outcomes.

Secure Patient Information Handling

Our trained staff ensure sensitive patient data is protected, maintaining trust and privacy at all times.

24/7 Availability

Never miss important calls, even after hours. We're always here to assist your patients when they need support.

Cost-Effective

Reduce overhead costs while maintaining professional patient communication and service quality.

Initial Assessment Screening

We gather essential information from new patients, streamlining your initial assessment process.

Ready To Put Us To The Test?

Enhance your physiotherapy practice with our specialised answering service. Start your free 7-day trial and experience seamless patient communication.
24/7 Answering Service
Australian Receptionists
No Lock in contract
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TESTIMONIALS

What Our Clients Say

We have been with Virtual HQ for a year now and cannot speak highly enough about your answering service. The girls are always prompt, professional and take the information we request. Having a 'receptionist' gives our business that next level of professionalism we wanted without the overhead. Do your business a favour and call the Virtual HQ team today.
Linda Cartella - Business Manager, Brisco Roofing
You have been excellent to deal with - competent, efficient and professional.The 24 hour service you provide is cost efficient, and has enabled us to have high quality 'real person' engagement with our customers, ensuring we convey a high level of professionalism to the market. In the real estate business, the first point of contact with potential new customers is always critical.
Peter J Cahill - Managing Director, Domain Hill Property Group
Our Smart Group uses your reception and premium office services in most Australian states. We find it a very effective way to ensure that calls and correspondence for Smart Group companies are handled consistently on a nation-wide basis. Changes within the group, as companies are added or new operating locations established are easily dealt with and online access to receptionist scripts enables immediate changes to be made toreflect new activities.
James Kelaher - Director, Smartnet
The Virtual Receptionist Live Answering Service is an invaluable asset to my business. Running a small business means you have to wear lot of hats. Your service has allowed me to take back control of my incoming calls. I found myself losing up to two hours a day with phone call interruptions. Now I can quickly scan my email messages and choose how and when I respond. My clients are always impressed with the service and often comment on how professionally their calls are answered.
Tim Donovan - Director / Support, Real Advantage Solutions
You continue to be a great addition and support to our business. The ability to have the phone answered professionally whilst giving our staff the freedom to be away from the office on other income generating ventures is fantastic. I do not know of a better system. Keep doing what you are doing!
Ross McCorkell - Director, FHG Healthcare and Commercial Furniture
I am extremely happy with the service as I do not have a full time receptionist. So the beauty of your Live Answering Service, given I travel a lot is that it is not location specific so I can receive my calls and messages where ever I am.
David Patmore - Director, Vision Training International
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HOW IT WORKS

How Our Physiotherapy Answering Service Works

Step 1

Free Trial

Test our service with a no commitment 7-day free trial
Step 2

Activate

Quickly sign up and activate your account to get started.
Step 3

Set Up

Provide your protocols, patient scripts, and scheduling preferences.
Step 4

Divert

Divert your calls to us for professional and efficient call handling.
Step 5

Upgrade

Easily adjust your plan to match your clinic’s growth or seasonal demand.
Step 1

Free Trial

Test our service with a no commitment 7-day free trial
Step 2

Activate

Quickly sign up and activate your account to get started.
Step 3

Set Up

Provide your protocols, patient scripts, and scheduling preferences.
Step 4

Divert

Divert your calls to us for professional and efficient call handling.
Step 5

Upgrade

Easily adjust your plan to match your clinic’s growth or seasonal demand.
about virtual HQ

Over 20 Years Of Supporting Physios

Virtual HQ is proudly led by Mike and Emma Davison, a father-daughter team with over two decades of experience in professional call handling. Mike’s expertise in business management and Emma’s qualifications as a physiotherapist have shaped our services to meet the specific needs of physiotherapy practices.

We understand the critical importance of efficient appointment scheduling, patient follow-ups, and clear communication in delivering exceptional care. Our team has supported countless Australian physiotherapy clinics in streamlining operations and improving patient satisfaction. Emma’s firsthand experience as a physiotherapist ensures our services are designed to truly meet the needs of physiotherapy professionals and their patients.
Learn More About Virtual HQ

fAQs

Frequently Asked Questions About Our Physiotherapy Answering Service
How does your physiotherapy answering service work?

Our Australian receptionists handle calls, set appointments, and manage patient inquiries, ensuring seamless communication while you focus on patient care.

 

Can you handle after-hours calls for physiotherapy practices?
Yes, we provide 24/7 support, including weekends and public holidays, ensuring your patients can always reach your practice.
Is patient confidentiality maintained?
Absolutely. We adhere to strict Australian privacy regulations, ensuring all patient information is handled securely and confidentially.
Can you integrate with my clinic’s scheduling software?

Yes, we work seamlessly with your scheduling tools to book, reschedule, and manage appointments directly.

 

Is the service scalable for busy periods?

Definitely! Our flexible plans allow you to increase support during peak times or adjust during quieter periods as needed.

See More FAQs

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Contact us

Please fill in your details below, and we'll reply as soon as possible. If you have any questions about our physiotherapy answering services, please call us on 1300 885 830.
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