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Professional Property Management Answering Services

Enhance tenant satisfaction and improve efficiency with our answering and virtual receptionist services. We handle your calls so you can focus on managing properties effectively.

No Obligation 7 Day Free Trial

Efficient Maintenance Coordination

24/7 Tenant Inquiry Handling

These Property Managers Trust Virtual HQ To Answer Their Phones

Property Management Answering Service

Is Managing Calls Overwhelming Your Property Management Team? Let Us Help!

Handling tenant inquiries while juggling maintenance requests, rent collection, and new tenant prospects can be overwhelming. Many property management firms struggle to balance these demands, resulting in decreased tenant satisfaction and potential property issues.

Virtual HQ provides professional property management answering services designed to support your business. Our skilled receptionists handle calls, manage tenant inquiries, and coordinate maintenance requests to ensure seamless communication. Focus on effectively managing properties while we help enhance your efficiency and strengthen tenant relationships.
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WHY Virtual HQ

Why Trust Virtual HQ To Answer Your Calls

24/7 Professional Call Handling

We ensure every call is answered promptly and professionally, never missing an opportunity or emergency.

Tenant Care and Satisfaction Management

We address tenant inquiries and concerns with care, helping to maintain high satisfaction levels while reducing your workload.

Emergency Response Coordination

Our team follows your specific protocols to handle urgent property issues, providing timely and reliable action around the clock.

Integrated New Lead Capture

We manage inquiries from potential clients, collecting vital details to help you expand your property portfolio.

 

Cost-Effective Staffing Solution

Save up to 70% on overhead costs compared to hiring in-house receptionists, without compromising on service quality.

 

Scalable Support For Business Growth

As your portfolio grows, our service scales effortlessly to support your expanding needs while preserving your existing resources.

 

Ready To Streamline Your Phone Answering?

Put Virtual HQ to the test with a no obligation 7-day free trial and see how we can help callers (tenants, buyers, sellers, landlords) engage with your business.
24/7 Answering Service
Australian Receptionists
No Lock in contract
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TESTIMONIALS

What Our Clients Say

We have been with Virtual HQ for a year now and cannot speak highly enough about your answering service. The girls are always prompt, professional and take the information we request. Having a 'receptionist' gives our business that next level of professionalism we wanted without the overhead. Do your business a favour and call the Virtual HQ team today.
Linda Cartella - Business Manager, Brisco Roofing
You have been excellent to deal with - competent, efficient and professional.The 24 hour service you provide is cost efficient, and has enabled us to have high quality 'real person' engagement with our customers, ensuring we convey a high level of professionalism to the market. In the real estate business, the first point of contact with potential new customers is always critical.
Peter J Cahill - Managing Director, Domain Hill Property Group
Our Smart Group uses your reception and premium office services in most Australian states. We find it a very effective way to ensure that calls and correspondence for Smart Group companies are handled consistently on a nation-wide basis. Changes within the group, as companies are added or new operating locations established are easily dealt with and online access to receptionist scripts enables immediate changes to be made toreflect new activities.
James Kelaher - Director, Smartnet
The Virtual Receptionist Live Answering Service is an invaluable asset to my business. Running a small business means you have to wear lot of hats. Your service has allowed me to take back control of my incoming calls. I found myself losing up to two hours a day with phone call interruptions. Now I can quickly scan my email messages and choose how and when I respond. My clients are always impressed with the service and often comment on how professionally their calls are answered.
Tim Donovan - Director / Support, Real Advantage Solutions
You continue to be a great addition and support to our business. The ability to have the phone answered professionally whilst giving our staff the freedom to be away from the office on other income generating ventures is fantastic. I do not know of a better system. Keep doing what you are doing!
Ross McCorkell - Director, FHG Healthcare and Commercial Furniture
I am extremely happy with the service as I do not have a full time receptionist. So the beauty of your Live Answering Service, given I travel a lot is that it is not location specific so I can receive my calls and messages where ever I am.
David Patmore - Director, Vision Training International
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HOW IT WORKS

How Our Property Management Answering Service Works

Step 1

Free Trial

Try our services risk-free with a 7-day free trial
Step 2

Activate

Start by signing up and activating your account
Step 3

Set Up

Provide tenant guidelines, and scheduling preferences.
Step 4

Divert

Divert your phones to us for seamless and professional call handling.
Step 5

Upgrade

Easily adjust your plan to match your business’s growth or seasonal demands.
Step 1

Free Trial

Try our services risk-free with a 7-day free trial
Step 2

Activate

Start by signing up and activating your account
Step 3

Set Up

Provide tenant guidelines, and scheduling preferences.
Step 4

Divert

Divert your phones to us for seamless and professional call handling.
Step 5

Upgrade

Easily adjust your plan to match your business’s growth or seasonal demands.
about virtual hq

Supporting Property Managers For Over 20 Years

Virtual HQ is led by Mike and Emma Davison, a father-daughter team with more than two decades of experience in professional call handling. Mike’s expertise in business management and Emma’s innovative approach to client communication have shaped our services to meet the unique needs of property management companies.

We understand the challenges of managing tenant inquiries, coordinating maintenance requests, and ensuring seamless communication across your portfolio. Our team has helped countless Australian property management firms enhance tenant satisfaction, streamline operations, and grow their businesses. With Virtual HQ, you can focus on managing properties effectively while we handle your communication needs with professionalism and care.
Learn More About Virtual HQ

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Frequently Asked Questions About Our Property Management Answering Service
How does your property management answering service work?
Our professional receptionists handle tenant and owner inquiries, coordinate maintenance requests, and manage calls, ensuring seamless communication for your business.
Can you manage after-hours emergency calls for property-related issues?
Yes, we provide 24/7 support, including weekends and public holidays, following your protocols to address urgent property issues promptly.
Will my calls always be answered by Australian receptionists?
Most calls are answered by our Australian team. During peak periods, we have global support to ensure no call is missed.
Can you assist with tenant satisfaction and client acquisition?

Absolutely! We manage tenant inquiries professionally and gather key information from potential clients to help grow your portfolio.

 

Is the service scalable for large portfolios?
Yes, our flexible plans allow you to scale support as your portfolio grows, ensuring efficient communication at every stage.
See More FAQs

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Contact us

Please fill in your details below, and we'll reply as soon as possible. If you have any questions about our property management answering services, please call us on 1300 885 830.
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