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Enhance Your Psychology Practice with Dedicated Virtual Reception

Boost patient care and streamline communication with our expert virtual receptionist service We manage your calls so you can focus on what matters most your clients' mental health.

Compassionate Patient Interaction

Confidential Client Management

Efficient Appointment Scheduling

These Psychologists Trust Virtual HQ To Answer Their Phones

Psychologist Answering Service

Are Missed Calls Costing You Patients?

Are you struggling to balance patient care with managing incoming calls? Many psychologists miss important inquiries during therapy sessions, leading to scheduling conflicts and potential loss of clients. This can significantly impact your practice's growth and patient satisfaction.

Virtual HQ offers specialised psychology answering services tailored to your practice needs. Our trained receptionists handle calls, manage appointments, and address patient queries with empathy and professionalism. Focus on providing quality mental health care while we enhance your practice's efficiency and patient experience.
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WHY Virtual HQ

Here Is Why You Should Trust Virtual HQ To Answer Your Phones

Compassionate Patient Interaction

We handle patient inquiries with care and professionalism, reflecting your practice's commitment to mental health.

Confidential Information Management

Our trained staff ensure sensitive patient data is protected, maintaining trust and privacy at all times.

Efficient Appointment Scheduling

We integrate with your calendar to manage patient appointments ensuring excellent client relations are maintained.

24/7 Availability

Never miss important calls, even after hours. We're always here to assist your patients when they need support.

Crisis Call Prioritisation

We follow your protocols to identify and escalate urgent matters promptly, ensuring patient safety.

Cost-Effective Reception Solution

Reduce overhead costs while maintaining professional patient communication and service quality.

Ready to Focus on Therapy, Not Phone Management?

Improve your psychology practice's efficiency with our specialised answering service. Try it free for 7 days and enhance your patient care.
24/7 Answering Service
Australian Receptionists
No Lock in contract
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TESTIMONIALS

What Our Clients Say

We have been with Virtual HQ for a year now and cannot speak highly enough about your answering service. The girls are always prompt, professional and take the information we request. Having a 'receptionist' gives our business that next level of professionalism we wanted without the overhead. Do your business a favour and call the Virtual HQ team today.
Linda Cartella - Business Manager, Brisco Roofing
You have been excellent to deal with - competent, efficient and professional.The 24 hour service you provide is cost efficient, and has enabled us to have high quality 'real person' engagement with our customers, ensuring we convey a high level of professionalism to the market. In the real estate business, the first point of contact with potential new customers is always critical.
Peter J Cahill - Managing Director, Domain Hill Property Group
Our Smart Group uses your reception and premium office services in most Australian states. We find it a very effective way to ensure that calls and correspondence for Smart Group companies are handled consistently on a nation-wide basis. Changes within the group, as companies are added or new operating locations established are easily dealt with and online access to receptionist scripts enables immediate changes to be made toreflect new activities.
James Kelaher - Director, Smartnet
The Virtual Receptionist Live Answering Service is an invaluable asset to my business. Running a small business means you have to wear lot of hats. Your service has allowed me to take back control of my incoming calls. I found myself losing up to two hours a day with phone call interruptions. Now I can quickly scan my email messages and choose how and when I respond. My clients are always impressed with the service and often comment on how professionally their calls are answered.
Tim Donovan - Director / Support, Real Advantage Solutions
You continue to be a great addition and support to our business. The ability to have the phone answered professionally whilst giving our staff the freedom to be away from the office on other income generating ventures is fantastic. I do not know of a better system. Keep doing what you are doing!
Ross McCorkell - Director, FHG Healthcare and Commercial Furniture
I am extremely happy with the service as I do not have a full time receptionist. So the beauty of your Live Answering Service, given I travel a lot is that it is not location specific so I can receive my calls and messages where ever I am.
David Patmore - Director, Vision Training International
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HOW IT WORKS

How Our Psychology Answering Service Works

Step 1

Free Trial

Experience our service risk-free with a tailored trial for psychology practices.
Step 2

Activate

Quickly set up your account and start benefiting from compassionate patient call handling.
Step 3

Set Up

We customise our service to fit your psychology practice's unique requirements.
Step 4

Divert

Simply forward your calls to us, ensuring every patient receives prompt, caring attention.
Step 5

Upgrade

Easily scale your plan as your practice grows and patient needs evolve.
Step 1

Free Trial

Experience our service risk-free with a tailored trial for psychology practices.
Step 2

Activate

Quickly set up your account and start benefiting from compassionate patient call handling.
Step 3

Set Up

We customise our service to fit your psychology practice's unique requirements.
Step 4

Divert

Simply forward your calls to us, ensuring every patient receives prompt, caring attention.
Step 5

Upgrade

Easily scale your plan as your practice grows and patient needs evolve.
about virtual hq

20 Years of Supporting Psychologists

Virtual HQ is led by Mike and Emma Davison, a father-daughter team with over 20 years of experience in supporting healthcare professionals. Mike's background in administration and Emma's expertise in patient care ensure our services are tailored to meet the unique needs of psychology practices. We understand the importance of sensitive call handling, confidentiality, and efficient appointment management in your field.

Our team has assisted numerous Australian psychology practices in enhancing their patient care and operational efficiency through our specialised answering services. With our support, psychologists can focus on providing mental health care while we manage their communication needs, ensuring every patient interaction is handled with empathy and professionalism.
Learn More About Virtual HQ

fAQs

Frequently Asked Questions About Our Psychology Answering Service
How does your psychology answering service work?

Our service ensures that every call to your psychology practice is answered promptly and professionally. Our trained receptionists handle appointment bookings, patient inquiries, and urgent call forwarding, providing a seamless experience for practitioners and clients.

How does your service maintain patient confidentiality for psychology practices?
Our receptionists are trained in healthcare privacy regulations and use secure systems to protect patient information, ensuring compliance with confidentiality laws.
Can you handle appointment scheduling for psychology sessions?
Yes, we can integrate with your scheduling system to book, reschedule, and confirm appointments, helping to optimise your practice's schedule.
How do you manage crisis calls for psychology patients?
We follow your specific protocols for crisis situations, ensuring urgent calls are promptly directed to the appropriate mental health professional or emergency service.
How do you handle new patient inquiries for psychology services?
We can provide basic information about your services, gather essential details from potential patients, and schedule initial consultations based on your preferences and availability.
See More FAQs

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Contact us

Please fill in your details below, and we'll reply as soon as possible. If you have any questions about our psychology practice answering services, please call us on 1300 885 830.
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