Improve patient care and streamline communication with our virtual receptionist service for medical specialists. We manage your calls so you can focus on what matters most, surgery, and patient care.
These Surgeons Trust Virtual HQ To Answer Their Phones
Surgeon Answering Service
Struggling to Manage Patient Calls Whilst in Surgery?
Balancing life-saving surgeries with managing patient calls can be challenging. Missed inquiries during procedures often lead to communication gaps, delayed responses, and dissatisfied patients, ultimately impacting your practice's efficiency and reputation.
Virtual HQ provides professional answering services specifically designed for surgical practices. Our highly trained receptionists manage calls, schedule appointments, and handle urgent matters based on your protocols. Let us ensure seamless communication and patient support while you focus on delivering exceptional care.
Here Is Why Virtual HQ is Critical for Surgical Practice Support
Professional Patient Interaction
Our receptionists handle patient inquiries with care and professionalism, reflecting your commitment to exceptional care.
Efficient Appointment Management
We seamlessly integrate with your scheduling tools to manage consultations and surgery bookings efficiently.
Urgent Call Prioritisation
We follow your protocols to identify and escalate urgent matters promptly, ensuring timely patient support.
Privacy-Compliant Call Handling
Trained in Australian privacy regulations, our team ensures that sensitive patient information is handled securely and confidentially.
After-Hours Patient Support
Be there for your patients around the clock with our reliable after-hours call management, providing assistance whenever it’s needed, 24/7, 365 days of the year.
Surgical Procedure Information
We answer basic questions about your procedures and post-operative care, enhancing patient confidence and satisfaction.
Ready To Simplify Your Phone Answering?
Enhance your surgical practice's communication with our answering service. Start your free 7-day trial and experience seamless patient management.
We have been with Virtual HQ for a year now and cannot speak highly enough about your answering service. The girls are always prompt, professional and take the information we request. Having a 'receptionist' gives our business that next level of professionalism we wanted without the overhead. Do your business a favour and call the Virtual HQ team today.
Linda Cartella - Business Manager, Brisco Roofing
You have been excellent to deal with - competent, efficient and professional.The 24 hour service you provide is cost efficient, and has enabled us to have high quality 'real person' engagement with our customers, ensuring we convey a high level of professionalism to the market. In the real estate business, the first point of contact with potential new customers is always critical.
Peter J Cahill - Managing Director, Domain Hill Property Group
Our Smart Group uses your reception and premium office services in most Australian states. We find it a very effective way to ensure that calls and correspondence for Smart Group companies are handled consistently on a nation-wide basis. Changes within the group, as companies are added or new operating locations established are easily dealt with and online access to receptionist scripts enables immediate changes to be made toreflect new activities.
James Kelaher - Director, Smartnet
The Virtual Receptionist Live Answering Service is an invaluable asset to my business. Running a small business means you have to wear lot of hats. Your service has allowed me to take back control of my incoming calls. I found myself losing up to two hours a day with phone call interruptions. Now I can quickly scan my email messages and choose how and when I respond. My clients are always impressed with the service and often comment on how professionally their calls are answered.
Tim Donovan - Director / Support, Real Advantage Solutions
You continue to be a great addition and support to our business. The ability to have the phone answered professionally whilst giving our staff the freedom to be away from the office on other income generating ventures is fantastic. I do not know of a better system. Keep doing what you are doing!
Ross McCorkell - Director, FHG Healthcare and Commercial Furniture
I am extremely happy with the service as I do not have a full time receptionist. So the beauty of your Live Answering Service, given I travel a lot is that it is not location specific so I can receive my calls and messages where ever I am.
David Patmore - Director, Vision Training International
Experience our service risk-free with a tailored trial for surgical practices.
Step 2
Activate
Quickly set up your account and start benefiting from expert patient call handling.
Step 3
Set Up
We customise our service to fit your surgical practice's unique requirements.
Step 4
Divert
Simply forward your calls to us, ensuring every patient receives prompt, professional attention.
Step 5
Upgrade
Easily scale your plan as your practice grows and patient demands increase.
Step 1
Free Trial
Experience our service risk-free with a tailored trial for surgical practices.
Step 2
Activate
Quickly set up your account and start benefiting from expert patient call handling.
Step 3
Set Up
We customise our service to fit your surgical practice's unique requirements.
Step 4
Divert
Simply forward your calls to us, ensuring every patient receives prompt, professional attention.
Step 5
Upgrade
Easily scale your plan as your practice grows and patient demands increase.
about virtual hq
Supporting Surgeons For Over 20 Years
Virtual HQ is led by Mike and Emma Davison, a father-daughter team with more than two decades of experience in professional call handling. Mike’s expertise in business management and Emma’s innovative approach to communication solutions have shaped our services to meet the unique demands of surgical practices.
We understand the critical nature of managing patient calls, scheduling procedures, and prioritising urgent inquiries while maintaining patient trust and confidentiality. Our team has supported countless Australian surgeons in streamlining their communication, enhancing patient satisfaction, and improving operational efficiency. With Virtual HQ, you can focus on delivering life-saving care while we ensure your patients receive professional and reliable support.
Frequently Asked Questions About Our Surgeon Answering Service
How does your surgeon answering service work?
Our trained receptionists handle incoming calls, schedule appointments, and manage urgent patient inquiries, ensuring seamless communication for your practice.
Can you handle after-hours or emergency calls?
Yes, we provide 24/7 support, including weekends and public holidays, following your protocols to prioritise and escalate urgent matters.
Is patient confidentiality maintained?
Absolutely. Our team is trained in Australian privacy regulations, ensuring that sensitive patient information is handled securely and professionally.
Can you assist with surgical appointment scheduling?
Yes, we can book, reschedule, or manage surgery consultations directly into your calendar or scheduling software.
Is the service scalable for busy periods?
Definitely! Our flexible plans allow you to increase support during peak times or adjust services as your practice needs evolve.
Please fill in your details below, and we'll reply as soon as possible. If you have any questions about our surgical practice answering services, please call us on 1300 885 830.
We provide premium virtual office and phone answering services across Australia, projecting a professional image to your customers while driving efficiencies and cost savings by ensuring you only pay for what you need
Contact
Virtual HQ Level 14, 275 Alfred Street North Sydney, NSW 2060
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