Tailored Call Answering Services Suited To Your Business

These Companies Trust Virtual HQ To Answer Their Phones

Telephone Answering Service

Struggling to Manage Calls and Run Your Business?

Balancing incoming calls with daily operations can be overwhelming for many businesses. Missed calls often mean missed opportunities, dissatisfied customers, and potential revenue loss. Without a reliable answering service, maintaining a professional image and delivering excellent customer service becomes a challenge.

Virtual HQ provides expert call answering services designed to fit your unique business needs. Our Australian virtual receptionists ensure every call is answered promptly and professionally, delivering exceptional customer care. Focus on what matters most—growing your business—while we handle your calls, capture leads, and enhance your reputation.

WHY Virtual HQ

Discover Why Virtual HQ Leads The Way In Professional Call Answering Services

24/7 Availability

We ensure your business is accessible day and night, handling calls after hours on weekends, and during public holidays.

Personalized Call Handling

Our receptionists adapt to your brand voice, ensuring a consistent and professional experience for your callers.

Efficient Lead Capture

We gather and qualify leads with precision, helping you focus on high-value opportunities that drive growth.

Detailed Message Taking

Never miss critical information—our team records and delivers messages promptly, keeping you informed and organized.

Appointment Scheduling

We efficiently manage your calendar, minimizing scheduling conflicts and ensuring smooth operations.

Enhanced Productivity

By managing your calls, we free up your time so you can focus on core business activities and strategic priorities.

Pricing

Flexible Call Answering Solutions For Your Business

MESSAGE EXPRESS
VIRTUAL RECEPTIONIST
MY ASSISTANT / MY DIARY

Message Express

$25

/month*

Includes:

Pay as you go

$2.40/call*

No set up fee

Free local number

Add a 1800 or 1300 number from $5/mth*

Free email messaging

* Plus GST

MOST POPULAR

Message Express 25

$65

/month*

Includes:

25 calls per month

Excess calls $2.35*

No set up fee

Free local number

Add a 1800 or 1300 number from $5/mth*

Free email messaging

* Plus GST

Message Express 50

$110

/month*

Includes:

50 calls per month

Excess calls $2.35*

No set up fee

Free local number

Add a 1800 or 1300 number from $5/mth*

Free email messaging

* Plus GST

Standard

$33

/month*

Includes:

Pay as you go

$3.79 per call*

No set up fee

Free local number

Add a 1800 or 1300 number from $5/mth*

Free email messaging

Free voicemail to email

* Plus GST

MOST POPULAR

Virtual Receptionist 20

$75

/month*

Includes:

20 calls per month

$3.99 per excess call*

No set up fee

Free local number

Add a 1800 or 1300 number from $5/mth*

Free email messaging

Free voicemail to email

* Plus GST

Virtual Receptionist 50

$185

/month*

Includes:

50 calls per month

$3.99 per excess call*

No set up fee

Free local number

Add a 1800 or 1300 number from $5/mth*

Free email messaging

Free voicemail to email

* Plus GST

MyAssistant / 
MyDiary

$49

/month*

Includes:

Pay as you go

$2.99 per minute*

Free local number

Add a 1800 or 1300 number from $5/mth*

Free email messaging

Free voicemail to email

* Plus GST

MOST POPULAR

MyAssistant 20 / MyDiary 20

$95

/month*

Includes:

20 minutes per month

Excess minutes $2.99 per minute*

Free local number

Add a 1800 or 1300 number from $5/mth*

Free email messaging

Free voicemail to email

* Plus GST

MyAssistant 50 / MyDiary 50

$165

/month*

Includes:

50 minutes per month

Excess minutes $2.99 per minute*

Free local number

Add a 1800 or 1300 number from $5/mth*

Free email messaging

Free voicemail to email

* Plus GST

MESSAGE EXPRESS

Message Express

$25

/month*

Includes:

Pay as you go

$2.40/call*

No set up fee

Free local number

Free email messaging

Free voicemail to email

* Plus GST

MOST POPULAR

Message Express 25

$65

/month*

Includes:

25 calls per month

Excess calls $2.35*

No set up fee

Free local number

Free email messaging

Free voicemail to email

* Plus GST

Message Express 50

$110

/month*

Includes:

50 calls per month

Excess calls $2.35*

No set up fee

Free local number

Free email messaging

Free voicemail to email

* Plus GST

VIRTUAL RECEPTIONIST

Standard

$33

/month*

Includes:

Pay as you go

$3.79 per call*

No set up fee

Free local number

Free email messaging

Free voicemail to email

* Plus GST

MOST POPULAR

Virtual Receptionist 20

$75

/month*

Includes:

20 calls per month

$3.99 per excess call*

No set up fee

Free local number

Free email messaging

Free voicemail to email

* Plus GST

Virtual Receptionist 50

$185

/month*

Includes:

50 calls per month

$3.99 per excess call*

No set up fee

Free local number

Free email messaging

Free voicemail to email

* Plus GST

MY ASSISTANT / MY DIARY

MyAssistant / 
MyDiary

$49

/month*

Includes:

Pay as you go

$2.99 per minute*

Free local number

Free email messaging

Free voicemail to email

* Plus GST

MOST POPULAR

MyAssistant 20 / MyDiary 20

$95

/month*

Includes:

20 minutes per month

Excess minutes $2.99 per minute*

Free local number

Free email messaging

Free voicemail to email

* Plus GST

MyAssistant 50 / MyDiary 50

$165

/month*

Includes:

50 minutes per month

Excess minutes $2.99 per minute*

Free local number

Free email messaging

Free voicemail to email

* Plus GST

Learn More About Virtual HQ

For Larger Plans Click GET IN TOUCH Below

COMPARE FEATURES

GET IN TOUCH

CALL US NOW 1300 885 830

Your Free 7 Day Trial Awaits - Start Today!

Experience the benefits of a professional receptionist service without the cost. Let us handle your calls while you focus on growing your business. Claim you free trial now!

Australian Receptionists

No Lock in contract

7 day
Free Trial

Claim Your Free Trial

TESTIMONIALS

What Our Clients Say About Our Answering Services

We have been with Virtual HQ for a year now and cannot speak highly enough about your answering service. The girls are always prompt, professional and take the information we request. Having a 'receptionist' gives our business that next level of professionalism we wanted without the overhead. Do your business a favor and call the Virtual HQ team today.

Linda Cartella - Business Manager, Brisco Roofing

You have been excellent to deal with - competent, efficient and professional. The 24-hour service you provide is cost efficient, and has enabled us to have high quality 'real person' engagement with our customers, ensuring we convey a high level of professionalism to the market. In the real estate business, the first point of contact with potential new customers is always critical.

Peter J Cahill - Managing Director, Domain Hill Property Group

Our Smart Group uses your reception and premium office services in most Australian states. We find it a very effective way to ensure that calls and correspondence for Smart Group companies are handled consistently on a nation-wide basis. Changes within the group, as companies are added or new operating locations established are easily dealt with and online access to receptionist scripts enables immediate changes to be made to reflect new activities.

James Kelaher - Director, Smartnet

The Virtual Receptionist Live Answering Service is an invaluable asset to my business. Running a small business means you have to wear lot of hats. Your service has allowed me to take back control of my incoming calls. I found myself losing up to two hours a day with phone call interruptions. Now I can quickly scan my email messages and choose how and when I respond. My clients are always impressed with the service and often comment on how professionally their calls are answered.

Tim Donovan - Director / Support, Real Advantage Solutions

You continue to be a great addition and support to our business. The ability to have the phone answered professionally whilst giving our staff the freedom to be away from the office on other income generating ventures is fantastic. I do not know of a better system. Keep doing what you are doing!

Ross McCorkell - Director, FHG Healthcare and Commercial Furniture

I am extremely happy with the service as I do not have a full time receptionist. So the beauty of your Live Answering Service, given I travel a lot is that it is not location specific so I can receive my calls and messages where ever I am.

David Patmore - Director, Vision Training International

HOW IT WORKS

How Call Answering Works In 5 Simple Steps

Step 1

Free Trial

Experience our service risk-free with a tailored trial for your business needs.

Step 2

Activate

Quickly set up your account and start benefiting from expert call handling.

Step 3

Set Up

We customize our service to fit your company's unique requirements.

Step 4

Divert

Simply forward your calls to us, ensuring every customer receives prompt attention.

Step 5

Upgrade

Easily scale your plan as your business grows and demands increase.

about virtual hq

20 Years Answering Calls For Australian Business

Virtual HQ has been a leader in call answering services for over 20 years, founded by Mike Davison, who recognized the need for tailored communication solutions for businesses. With a focus on professionalism and efficiency, our team is dedicated to enhancing your business's image by ensuring every call is answered promptly and courteously.

Under the innovative leadership of Mike and his daughter Emma, we have built a skilled team of receptionists trained to handle diverse client needs. Our commitment to quality service and customized solutions has made us the preferred choice for businesses across Australia, allowing you to focus on what matters most while we manage your calls seamlessly

fAQs

Frequently Asked Questions About Our Call Answering Service

How does your call answering service work?

Our professional receptionists answer calls in your business name, handle inquiries, take messages, and forward urgent calls, ensuring seamless communication for your business.

Can you provide 24/7 call support?

Yes, our service is available around the clock, including weekends and public holidays, so your customers can reach you anytime.

Will my calls be answered by Australian receptionists?

Yes, most calls are handled by our Australian team. We also provide overflow support to ensure no call is missed during busy periods.

How quickly do you answer calls?

We aim to answer all calls within four rings. Our efficient team ensures minimal wait times, reducing the chance of missed calls and improving customer satisfaction.

Can you transfer calls to specific team members?

Absolutely. We can transfer calls to designated team members based on your instructions. This ensures that urgent matters reach the right person promptly

See More FAQs

Industries We Serve

Expert Call Answering For Your Industry

Allied Health

Simplify patient care with expert support for managing inquiries, scheduling, and follow-ups, ensuring your practice runs smoothly.

Contractors

Stay organized with a team that handles client inquiries, job bookings, and updates, keeping you on top of every project.

Corporate

Maintain a professional image with reliable call management, message handling, and tailored communication support.

Dental

Enhance patient experiences with empathetic and efficient scheduling, and query management.

Legal

Confidential and professional client communication is our priority, from managing appointments to handling initial inquiries.

Medical

Ensure patients receive prompt assistance with expert scheduling and urgent inquiry management, leaving you free to focus on care.

Property Management

Streamline property-related communication, from tenant inquiries to maintenance requests, with skilled support at your side.

Real Estate

Capture every opportunity by ensuring no inquiry is missed and property viewings are effortlessly scheduled.

Small Business

Deliver a polished and professional experience to your customers with seamless call handling and personalized support.