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Professional Outsourced Reception Services For Your Business

Streamline your communication and enhance your customer experience with Virtual HQ’s outsourced reception services. Let our expert team handle your calls while you focus on growing your business

Cost-Effective
Solution

Reliable
Call Handling

Personalised
Client Interaction

These Companies Outsource Their Reception To Virtual HQ

Outsourced Reception

Struggling with Missed Calls? Let Our Receptionists Keep You Connected!

Are missed calls costing your business valuable opportunities? Every unanswered call risks frustrating customers, losing leads, and damaging your reputation. Without reliable receptionist support, your team may feel overwhelmed, struggling to manage communication alongside daily tasks.

Virtual HQ’s outsourced reception services ensure you never miss a call again. Our professional receptionists provide prompt, personalized responses to every inquiry, helping you project a polished and professional image. Enjoy improved customer satisfaction, seamless communication, and the freedom to focus on growing your business while we handle your calls with care and expertise.
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WHY Virtual HQ

Here's Why Virtual HQ Is The Trusted Choice For Outsourced Reception Services

Cost-Effective Solution

Enjoy the benefits of a full-time receptionist without the overhead costs associated with hiring in-house staff.

Professional Image

Our friendly receptionists answer calls in your business name, enhancing your professional image and customer experience.

Flexible Service Options

Tailor our services to fit your needs, whether you require full-time support or assistance during peak hours.

Seamless Integration

Our team integrates smoothly with your existing processes, ensuring that all communications align with your business operations.

Detailed Call Reporting

Receive regular reports on call activity and performance metrics, helping you make informed decisions for your business.

Increased Efficiency

With our team managing calls and inquiries, you can focus on core business activities and strategic initiatives.
PRICING

Explore Our Range Of Flexible Outsourced Reception Plans

Standard

$33
/month*

Includes:

Pay as you go

$3.79 per call*

No set up fee

Free local number

Add a 1800 or 1300 number from $5/mth *

Free email messaging

Free voicemail to email

* Plus GST

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MOST POPULAR

Virtual Receptionist 20

$75
/month*

Includes:

20 calls per month

$3.99 per excess call*

No set up fee

Free local number

Add a 1800 or 1300 number from $5/mth *

Free email messaging

Free voicemail to email

* Plus GST

START FREE TRIAL

Virtual Receptionist 50

$185
/month*

Includes:

50 calls per month

$3.99 per excess call*

No set up fee

Free local number

Add a 1800 or 1300 number from $5/mth *

Free email messaging

Free voicemail to email

* Plus GST

START FREE TRIAL

For Larger Plans Click GET IN TOUCH Below

Put Our Reception Services To The Test For Free!

"Discover the benefits of professional outsourced reception services. Sign up today for a 7-day free trial and ensure no call goes unanswered!
Australian Receptionists
No Lock in contract
24/7 Answering Service
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TESTIMONIALS

What Our Clients Say

We have been with Virtual HQ for a year now and cannot speak highly enough about your answering service. The girls are always prompt, professional and take the information we request. Having a 'receptionist' gives our business that next level of professionalism we wanted without the overhead. Do your business a favor and call the Virtual HQ team today.
Linda Cartella - Business Manager, Brisco Roofing
You have been excellent to deal with - competent, efficient and professional. The 24-hour service you provide is cost efficient and has enabled us to have high quality 'real person' engagement with our customers, ensuring we convey a high level of professionalism to the market. In the real estate business, the first point of contact with potential new customers is always critical.
Peter J Cahill - Managing Director, Domain Hill Property Group
Our Smart Group uses your reception and premium office services in most Australian states. We find it a very effective way to ensure that calls and correspondence for Smart Group companies are handled consistently on a nation-wide basis. Changes within the group, as companies are added or new operating locations established are easily dealt with and online access to receptionist scripts enables immediate changes to be made to reflect new activities.
James Kelaher - Director, Smartnet
The Virtual Receptionist Live Answering Service is an invaluable asset to my business. Running a small business means you have to wear lot of hats. Your service has allowed me to take back control of my incoming calls. I found myself losing up to two hours a day with phone call interruptions. Now I can quickly scan my email messages and choose how and when I respond. My clients are always impressed with the service and often comment on how professionally their calls are answered.
Tim Donovan - Director / Support, Real Advantage Solutions
You continue to be a great addition and support to our business. The ability to have the phone answered professionally whilst giving our staff the freedom to be away from the office on other income generating ventures is fantastic. I do not know of a better system. Keep doing what you are doing!
Ross McCorkell - Director, FHG Healthcare and Commercial Furniture
I am extremely happy with the service as I do not have a full-time receptionist. So, the beauty of your Live Answering Service, given I travel a lot is that it is not location specific so I can receive my calls and messages wherever I am.
David Patmore - Director, Vision Training International
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HOW IT WORKS

Outsource Your Reception In 5 Simple Steps

Step 1

Free Trial

Experience our service risk-free with a tailored trial for your reception needs.
Step 2

Activate

Set up your account swiftly and enjoy comprehensive reception services right away.
Step 3

Set Up

We customize our service to fit your company's unique reception requirements.
Step 4

Divert

Simply integrate our service with your existing systems for seamless communication.
Step 5

Upgrade

Effortlessly adjust your plan as your business grows and reception demands increase.
Step 1

Free Trial

Experience our service risk-free with a tailored trial for your reception needs.
Step 2

Activate

Set up your account swiftly and enjoy comprehensive reception services right away.
Step 3

Set Up

We customize our service to fit your company's unique reception requirements.
Step 4

Divert

Simply integrate our service with your existing systems for seamless communication.
Step 5

Upgrade

Effortlessly adjust your plan as your business grows and reception demands increase.
about virtual hq

20 Years Of Providing Outsourced Reception Services

Virtual HQ has been at the forefront of professional call handling for over 20 years, delivering outsourced reception services that help businesses streamline their communication and enhance customer satisfaction. Founded by Mike Davison, Virtual HQ was built on the vision of providing reliable and cost-effective reception solutions for businesses of all sizes.

With Emma Davison’s innovative leadership and focus on modern communication practices, we’ve developed a team of highly skilled receptionists trained to handle calls with professionalism and care. Our services are designed to ensure no call goes unanswered, allowing businesses to focus on growth while maintaining a strong connection with their customers. Whether it’s managing high call volumes, booking appointments, or answering general inquiries, Virtual HQ ensures seamless communication for your business.
Learn More About Virtual HQ

fAQs

Frequently Asked Questions About Our Outsourced Reception Answering Service
What services does your outsourced reception offer?
Our outsourced reception service includes call answering, message taking, call transfers, appointment scheduling, and basic customer inquiries. We act as a seamless extension of your business.
Can you handle specific industry requirements?
Yes, we tailor our service to meet the unique needs of various industries. Our receptionists are trained to handle calls according to your specific business protocols.
Will my calls be answered by Australian receptionists?

Yes, most calls are handled by our Australian team. During peak periods, we also offer global overflow support to ensure no call is missed.

 

Can you integrate with our existing systems?
Absolutely. We can integrate with most popular scheduling and CRM systems, ensuring smooth information flow and up-to-date records.
What if I need to change my reception instructions?
You can easily update your instructions at any time through our online portal or by contacting our support team. We ensure our service always aligns with your current needs.
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INDUSTRIES

Some Of The Industries We Support

Allied Health

Streamline patient communication with professional receptionists trained to handle healthcare inquiries and bookings.
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Contractors

Manage project calls efficiently with flexible receptionist services tailored to your unique scheduling needs.
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Corporate

Maintain a polished corporate image with expert receptionists managing your calls and client interactions.
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Dental

Provide seamless patient care with dedicated receptionists handling appointment bookings and inquiries.
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Legal

Enhance client trust with knowledgeable receptionists trained in managing legal correspondence and scheduling.
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Medical

Focus on patient care while our skilled receptionists handle appointment coordination and urgent calls.
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Property Management

Keep tenants and landlords satisfied with prompt and professional receptionist services managing inquiries and maintenance requests.
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Real Estate

Maximize property leads with responsive receptionists managing calls and relaying information about property inspections.
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Small Business

Grow your business without overhead stress, with receptionists handling calls, messages, and scheduling professionally.
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