Manage Busy Periods With Our Flexible Overflow Answering Service

These Businesses Trust Us To Answer Their Calls

Overflow Phone Answering

Struggling To Answer Every Call? Let Us Help!

Is your team struggling to manage high call volumes during peak periods? Missed calls can lead to lost sales, frustrated customers, and a negative impact on your business’s reputation. Ensuring every call is answered promptly is crucial to maintaining customer satisfaction and seizing every opportunity.

Virtual HQ’s overflow answering service is the perfect solution to manage excess calls. When your phone lines are busy, our professional receptionists step in to answer calls seamlessly. We capture messages, assist callers, and ensure no call is missed—keeping your business running smoothly and stress-free.

WHY Virtual HQ

Here's Why Virtual HQ Is Best Choice For Managing Overflow Calls

Never Miss a Call

Our team answers overflow calls promptly, ensuring every customer inquiry is handled professionally, even during peak times.

Maintain Professional Image

We answer calls in your company name, providing a seamless experience that upholds your brand's reputation with every interaction.

Flexible Scaling

Easily adjust our service to match your call volume fluctuations, ensuring cost-effective support during busy periods.

Detailed Call Reporting

Receive comprehensive reports on call activity, helping you track performance and make informed business decisions.

Customised Call Handling

We follow your specific instructions for each call, ensuring consistent and personalised service aligned with your business needs.

Increased Productivity

Free your staff to focus on core tasks while we manage overflow calls, boosting overall efficiency and customer satisfaction.

PRICING

Flexible Pricing for Overflow Answering Service

MESSAGE EXPRESS
VIRTUAL RECEPTIONIST
MY ASSISTANT / MY DIARY

Message Express

$25

/month*

Includes:

Pay as you go

$2.40/call*

No set up fee

Free local number

Add a 1800 or 1300 number from $5/mth *

Free email messaging

Free voicemail to email

* Plus GST

MOST POPULAR

Message Express 25

$65

/month*

Includes:

25 calls per month

Excess calls $2.35*

No set up fee

Free local number

Add a 1800 or 1300 number from $5/mth *

Free email messaging

Free voicemail to email

* Plus GST

Message Express 50

$110

/month*

Includes:

50 calls per month

Excess calls $2.35*

No set up fee

Free local number

Add a 1800 or 1300 number from $5/mth *

Free email messaging

Free voicemail to email

* Plus GST

More than 300 calls per month? Get in touch for a Message Express package based on your call volumes.

COMPARE FEATURES

SIGN UP NOW

CALL US NOW 1300 885 830

Standard

$33

/month*

Includes:

Pay as you go

$3.79 per call*

No set up fee

Free local number

Add a 1800 or 1300 number from $5/mth *

Free email messaging

Free voicemail to email

* Plus GST

MOST POPULAR

Virtual Receptionist 20

$75

/month*

Includes:

20 calls per month

$3.99 per excess call*

No set up fee

Free local number

Add a 1800 or 1300 number from $5/mth *

Free email messaging

Free voicemail to email

* Plus GST

Virtual Receptionist 50

$185

/month*

Includes:

50 calls per month

$3.99 per excess call*

No set up fee

Free local number

Add a 1800 or 1300 number from $5/mth *

Free email messaging

Free voicemail to email

* Plus GST

For Larger Plans Click GET IN TOUCH Below

COMPARE FEATURES

GET IN TOUCH

CALL US NOW 1300 885 830

MyAssistant / 
MyDiary

$49

/month*

Includes:

Pay as you go

$2.99 per minute*

Free local number

Add a 1800 or 1300 number from $5/mth *

Free email messaging

Free voicemail to email

* Plus GST

MOST POPULAR

MyAssistant 20 / MyDiary 20

$95

/month*

Includes:

20 minutes per month

Excess minutes $2.99 per minute*

Free local number

Add a 1800 or 1300 number from $5/mth *

Free email messaging

Free voicemail to email

* Plus GST

MyAssistant 50 / MyDiary 50

$165

/month*

Includes:

50 minutes per month

Excess minutes $2.99 per minute*

Free local number

Add a 1800 or 1300 number from $5/mth *

Free email messaging

Free voicemail to email

* Plus GST

For Larger Plans Click GET IN TOUCH Below

COMPARE FEATURES

GET IN TOUCH

CALL US NOW 1300 885 830

MESSAGE EXPRESS

Message Express

$25

/month*

Includes:

Pay as you go

$2.40/call*

No set up fee

Free local number

Add a 1800 or 1300 number from $5/mth *

Free email messaging

Free voicemail to email

* Plus GST

MOST POPULAR

Message Express 25

$65

/month*

Includes:

25 calls per month

Excess calls $2.35*

No set up fee

Free local number

Add a 1800 or 1300 number from $5/mth *

Free email messaging

Free voicemail to email

* Plus GST

Message Express 50

$110

/month*

Includes:

50 calls per month

Excess calls $2.35*

No set up fee

Free local number

Add a 1800 or 1300 number from $5/mth *

Free email messaging

Free voicemail to email

* Plus GST

VIRTUAL RECEPTIONIST

Standard

$33

/month*

Includes:

Pay as you go

$3.79 per call*

No set up fee

Free local number

Add a 1800 or 1300 number from $5/mth *

Free voicemail to email

* Plus GST

MOST POPULAR

Virtual Receptionist 20

$75

/month*

Includes:

20 calls per month

$3.99 per excess call*

No set up fee

Free local number

Add a 1800 or 1300 number from $5/mth *

Free email messaging

Free voicemail to email

* Plus GST

Virtual Receptionist 50

$185

/month*

Includes:

50 calls per month

$3.99 per excess call*

No set up fee

Free local number

Add a 1800 or 1300 number from $5/mth *

Free email messaging

Free voicemail to email

* Plus GST

MY ASSISTANT / MY DIARY

MyAssistant / 
MyDiary

$49

/month*

Includes:

Pay as you go

$2.99 per minute*

Free local number

Add a 1800 or 1300 number from $5/mth *

Free email messaging

Free voicemail to email

* Plus GST

MOST POPULAR

MyAssistant 20 / MyDiary 20

$95

/month*

Includes:

20 minutes per month

Excess minutes $2.99 per minute*

Free local number

Add a 1800 or 1300 number from $5/mth *

Free email messaging

Free voicemail to email

* Plus GST

MyAssistant 50 / MyDiary 50

$165

/month*

Includes:

50 minutes per month

Excess minutes $2.99 per minute*

Free local number

Add a 1800 or 1300 number from $5/mth *

Free email messaging

Free voicemail to email

* Plus GST

Learn More About Virtual HQ

Ready To Have Your Calls Answered For Free?

Experience the benefits of a full-time receptionist without the overhead. Put our answering service to the test with a 7 day free trial

Australian Receptionists

No Lock in contract

24/7 Answering Service

Claim Your Free Trial

TESTIMONIALS

What Our Clients Say

We have been with Virtual HQ for a year now and cannot speak highly enough about your answering service. The girls are always prompt, professional and take the information we request. Having a 'receptionist' gives our business that next level of professionalism we wanted without the overhead. Do your business a favour and call the Virtual HQ team today.

Linda Cartella - Business Manager, Brisco Roofing

You have been excellent to deal with - competent, efficient and professional.The 24 hour service you provide is cost efficient, and has enabled us to have high quality 'real person' engagement with our customers, ensuring we convey a high level of professionalism to the market. In the real estate business, the first point of contact with potential new customers is always critical.

Peter J Cahill - Managing Director, Domain Hill Property Group

Our Smart Group uses your reception and premium office services in most Australian states. We find it a very effective way to ensure that calls and correspondence for Smart Group companies are handled consistently on a nation-wide basis. Changes within the group, as companies are added or new operating locations established are easily dealt with and online access to receptionist scripts enables immediate changes to be made toreflect new activities.

James Kelaher - Director, Smartnet

The Virtual Receptionist Live Answering Service is an invaluable asset to my business. Running a small business means you have to wear lot of hats. Your service has allowed me to take back control of my incoming calls. I found myself losing up to two hours a day with phone call interruptions. Now I can quickly scan my email messages and choose how and when I respond. My clients are always impressed with the service and often comment on how professionally their calls are answered.

Tim Donovan - Director / Support, Real Advantage Solutions

You continue to be a great addition and support to our business. The ability to have the phone answered professionally whilst giving our staff the freedom to be away from the office on other income generating ventures is fantastic. I do not know of a better system. Keep doing what you are doing!

Ross McCorkell - Director, FHG Healthcare and Commercial Furniture

I am extremely happy with the service as I do not have a full time receptionist. So the beauty of your Live Answering Service, given I travel a lot is that it is not location specific so I can receive my calls and messages where ever I am.

David Patmore - Director, Vision Training International

HOW IT WORKS

How Our Overflow Answering Service Works In 5 Simple Steps

Step 1

Free Trial

Experience our service risk-free with a tailored trial for managing overflow calls.

Step 2

Activate

Quickly set up your account and ensure prompt responses during peak times.

Step 3

Set Up

We customise our service to meet your specific needs during busy periods.

Step 4

Divert

Simply redirect overflow calls to us, ensuring no customer inquiry goes unanswered.

Step 5

Upgrade

Easily adjust your plan.

Step 1

Free Trial

Experience our service risk-free with a tailored trial for managing overflow calls.

Step 2

Activate

Quickly set up your account and ensure prompt responses during peak times.

Step 3

Set Up

We customize our service to meet your specific needs during busy periods.

Step 4

Divert

Simply redirect overflow calls to us, ensuring no customer inquiry goes unanswered.

Step 5

Upgrade

Easily adjust your plan.

about virtual hq

Supporting Austrlaian Businesses For 20 Years

Virtual HQ is led by Mike and Emma Davison, a father-daughter team with more than two decades of experience in professional call handling. Mike’s expertise in business management and Emma’s innovative approach to communication solutions have shaped our services to meet the dynamic needs of businesses handling high call volumes.

We understand the challenges of managing peak call times, maintaining customer satisfaction, and ensuring no opportunity is missed. Our team has supported countless Australian businesses by providing seamless overflow call handling that captures every message and assists callers promptly. With Virtual HQ, you can focus on core operations, knowing your customers are in professional and capable hands during the busiest times.

fAQs

Frequently Asked Questions About Our Overflow Answering Service

How does overflow answering work?

When your in-house team is busy, your calls divert to our professional receptionists. We answer in your company name and handle calls according to your instructions, ensuring no call goes unanswered or opportunity is missed.

Can I customise how overflow calls are handled?

Absolutely. We tailor our service to your needs, whether that's taking messages, scheduling appointments, or transferring urgent calls to specific team members.

Is there a limit to how many overflow calls you can handle?

No, there's no limit. Our team is equipped to handle high call volumes during your busiest periods, ensuring consistent service quality regardless of call volume.

How quickly are overflow calls answered?

We aim to answer all calls within four rings. This quick response time helps maintain a professional image for your business, even during peak periods.

Can I turn overflow answering on and off as needed?

Yes, our service is flexible. You can activate overflow answering during busy periods or specific times and turn it off when not needed.

See More FAQs

INDUSTRIES

Industries We Serve With Overflow Answering Services

Allied Health

Maintain seamless communication with patients during peak periods, ensuring no call goes unanswered and patient trust is upheld.

Contractors

Efficiently manage client and supplier calls during high-demand periods with responsive, professional overflow support.

Corporate

Enhance client satisfaction and maintain a polished image by managing overflow calls with expert answering services.

Dental

Ensure every patient enquiry is handled promptly, even during busy appointment schedules or peak call times.

Legal

Avoid missed calls and provide reliable communication to clients, no matter how busy your firm gets.

Medical

Deliver exceptional patient care by managing overflow calls during high-demand periods in clinics or practices.

Property Management

Handle tenant and owner calls efficiently during busy periods to ensure property concerns are addressed without delay.

Real Estate

Capture leads and client enquiries even during peak inspection or sales periods with our reliable overflow service.

Small Business

Stay connected with clients and maintain a professional image by handling all overflow calls seamlessly.